The Lowest Prices on DJ Equipment & Lighting Since 2000.

DJDeals Customer Service & Frequently Asked Questions

 

Payment Methods Accepted

Shipping Methods & Rates

How Long Does Shipping Take?

Return Policy

Warranty Policy

Is My Information Secure?

Sustainability Policy

Privacy Policy


 

Payment methods available to you:

  • PAYPAL (PayPal + All Major Credit Cards)
  • PAYPAL CREDIT (Financing)
  • STRIPE (All Major Credit Cards)
  • BITCOIN (Via Stripe)

 

Shipping methods available to you:

Shipping to the USA:
We are proud to offer FREE shipping on every single item that we sell within the U.S. 48 contiguous states. We pay your shipping fee on every order!

For customers looking for faster delivery services, we offer the following methods by request:

  • UPS Next Day Air – End-of-day guaranteed delivery to all 50 states.
  • UPS 2nd Day Air – Guaranteed on-time delivery to every address in the United States by the end of the second business day.

For any order shipping to the USA:

  • A signature may be required for proof that you purchased the item & received it.
  • UPS Delivery is Monday-Friday, Saturday delivery is not available.

Shipping to Hawaii & Alaska:
We will gladly ship orders to Hawaii & Alaska. Free shipping is not available.

Shipping to Canada:
We will gladly ship orders to Canada. Free shipping is not available. All international shipments are sent via USPS Express Mail International or UPS. If you order cannot be shipped due to size or weight limitations, or has extra shipping fees involved, we will contact you by email prior to processing your order.

Canadian shipments via UPS will have Customs Brokerage Fees, duty & taxes. To calculate the cost of importing product from the USA to Canada, please use this tool:
//www.thefinalcost.com

Please be aware that manufacturer warranties do not provide coverage outside the USA. We make no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the USA. If you have questions about the warranty, please contact the manufacturer prior to ordering.

Shipping to a Military Address:
We are proud to offer FREE shipping on every single item that we ship to a US military base. We pay your shipping fee on every order! All military shipments are sent via USPS Mail. If you order cannot be shipped due to size or weight limitations, or has extra shipping fees involved, we will contact you by email prior to processing your order.

Please be aware that manufacturer warranties do not provide coverage outside the USA. We make no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the USA. If you have questions about the warranty, please contact the manufacturer prior to ordering.

International Shipping:

DJDeals ships to every country on Earth. All international shipments are sent via USPS or UPS. When placing an order for International shipment, the shopping cart will not calculate a shipping rate but your total shipping fees will be emailed to you AFTER you place your order. Once your total is emailed to you, you can decide whether to keep or cancel your order.

Taxes & Fees:
The shipping price you pay the shipper covers the full cost of shipping the goods to you but your shipment may be subject to duty or taxes when it arrives in your country. Unfortunately, we have no way of predicting these charges, as they differ from country to country. These charges are a matter between you & your government & you are responsible for them, as you are a citizen of your country & are choosing to import the goods yourself.

Warranty:
Please be aware that manufacturer warranties do not provide coverage outside the USA. We make no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the USA. If you have questions about the warranty, please contact the manufacturer prior to ordering.

UPS GUARANTEED DELIVERY OPTIONS FOR INTERNATIONAL SHIPMENTS:

1-3 Business Days Delivery by 10:30 a.m. or noon UPS Worldwide Express
1-3 Business Days Delivery by end of day UPS Worldwide Saver
2-5 Business Days Delivery by end of day UPS Worldwide Expedited
Day Definite by Date Scheduled Delivery by end of day UPS Standard to & from Canada

 

How long does shipping take?

For customers in the USA that choose FREE SHIPPING, your orders will be shipped via UPS, FedEx or USPS. Orders are processed Monday through Friday & are shipped daily from our warehouses throughout the United States. Orders are shipped within 3-7 business days from the time that they are processed, unless you choose Rush Order Processing.

Rush Order Processing is available on almost every item that we sell on DJDeals. If you choose Rush Order Processing during checkout, this service guarantees that your product will ship the same business day that the order is placed if your order meets the requirements. Occasionally an item is shipped by the manufacturer or a distributor, & although DJDeals Inc. processed your order the same day it was placed, the manufacturer or distributor may not ship the product for a few days. This is completely beyond our control, and is to be expected for products that drop-ship.

If you are in a hurry, choose the fastest shipping method & also choose Rush Order Processing during check out.


 

Warranty Policy:

All manufacturers provide a full warranty for every product sold on DJDeals. For most products this is 1 year from the date of purchase. Should the manufacturer not honor your warranty, we can assist you with obtaining warranty service from them. If an item that you purchase is defective, you must contact the manufacturer for repair/replacement service on the product; Do not contact DJDeals as it is the manufacturer that provides the warranty on the product, not the retailer.

Please be aware that manufacturer warranties are totally void outside the USA. DJDeals makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside of the USA. If you have questions about the warranty, please contact the manufacturer directly prior to ordering.

Extended Protection Plans:

In addition to the manufacturer’s original warranty, DJDeals offers extended 1 year, 2 year & 4 year product protection plans. CLICK HERE for details on these extended warranty programs.


 

The Best Return Policy in the Industry:

All items sold by DJDeals are warranted by the manufacturer. If you have a defective product, you’d need to refer to the Warranty Policy, the Return Policy does not apply to you.

DJDeals is proud to have NO RESTOCKING FEES on any products that are returned to us in brand new, sealed condition. You certainly can’t say that about our competitors!

You can return any item purchased from DJDeals (with the exception of the UNACCEPTABLE RETURNS listed below) within 30 days of the shipping date, subject to the below Policies and Exceptions set forth herein. After 30 days from the shipping date, all sales are final.

Return Instructions:

  1. Request a Return Authorization: All Returns Require a Return Authorization. To request a return authorization, simply reply to your original email receipt with a request for a return authorization. You must include the reason you are requesting to return the item as well as whether or not you opened the product packaging.
  2. Ship the product to DJDeals: Properly package the product and ship it to the address provided to you in the Return Authorization. Insure the shipment for it’s full retail value, because it’s your property until we receive it back from you in brand new condition. Any products not returned in brand new condition (e.g. weathered packaging, opened packaging, or any product that is not 100% new as it was shipped originally) will have a fee of 20% of the purchase price, as we will be required to liquidate your product as “used”. In the event that your return is damaged in transit, DJDeals will inform you via email that the return was received damaged and hold the product for up to 30 days. It is the your responsibility to file a claim with your shipper.
  3. The original shipping & handling charges that DJDeals paid to ship the item to you are not refundable & we are not responsible for the shipping cost to return an item to us. We paid your shipping fee for you originally, so it’s obviously not refundable.

Unacceptable Returns:

DJDeals has the best and most simple Return Policy in the industry but as with any retail store, there are certain products that cannot be returned for specific reasons. Unfortunately, the below exceptions are necessary, and the same exceptions exist at all other pro audio retailers as well.

  • No returns are allowed after 30 days from the original shipping date.
  • No returns are allowed on clearance, sale, open-box or discontinued products.
  • No returns are allowed on used products; if you opened the item and used it, you can’t return it..
  • No returns are allowed on defective products (Refer to the Warranty Policy)
  • No returns are allowed on headphones, earphones, microphones & any other products that touch your mouth, your nose, or your ears.
  • No returns are allowed on parts: cartridges, styli, vinyl records, crossfaders, & any item that is considered a replacement part by DJDeals.
  • No returns are allowed on any product that is bundled with registered software if opened, due to copyright law.
  • No returns are allowed on any opened speakers, sealed speakers are fully returnable.

 

Website Security:

The shopping cart used by DJDeals is secured using SSL encryption. This ensures that your credit card number & personal information are never sent over the Internet unencrypted. Your credit card information is immediately stored in its encrypted form in a data center. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on our website; only the last four digits will ever be shown. Also, your personal information, such as your address, e-mail & billing information, are stored on a secure server. Only those with proper authorization can view this data. We guarantee it. We process tens of thousands of orders annually, & are proud to have never had a security flaw in our order system.

 

Is a particular product in stock?

Simply contact us to check to see if a particular item is in stock.


 

Sustainability policy:

DJDeals Inc is committed to promoting sustainability. Concern for the environment is integral to DJDeals’s professional activities and the management of the company.  We aim to follow & to promote good sustainability practice, to reduce the environmental impacts of all our activities & to help our clients & partners to do the same.

Our Sustainability Policy is based upon the following principles:

  • To comply with, & exceed where practicable, all applicable legislation, regulations & codes of practice.
  • To integrate sustainability considerations into all our business decisions.
  • To ensure that all staff are fully aware of our Sustainability Policy & are committed to implementing & improving it.
  • To minimize the impact on sustainability of all office & transportation activities.

Practical steps; In order to put these principles into practice we will:

Minimize our use of paper & other office consumables, examples include:

  • Using recycled boxes to ship customer orders whenever possible, rather than purchasing them
  • Using recycled packing peanuts 100% of the time, rather than purchasing them
  • Requesting that all of our vendors provide our invoices via email rather than on paper
  • Never printing & mailing receipts to our customers

Avoid physically traveling to meetings etc where alternatives are available & practical, such as using teleconferencing.

Walk or bike to our offices whenever possible.

Reduce the need for our staff to travel by supporting alternative working arrangements, including home working etc, & promote walking or biking by locating our offices in accessible locations.

Reduce the energy consumption of office equipment by purchasing energy efficient equipment.

Purchase electricity from a supplier committed to renewable energy.


 

Privacy Policy:

Information collected
When you use our site, we collect personal information from you such as your name, e-mail address, billing address, telephone number, product selections, credit card, password or other payment information. We may also collect, or our third party ad server & content server will collect the URL you came from, IP address, domain types, your browser type, the country, state & telephone area code where your server is located, the pages of our site that were viewed during a visit, the advertisements you clicked, & any search terms that you entered on our site.

How information is used
We use customer information we collect only for the purposes of filling orders, contacting customers to inform them of your order status, enhancing the operation of our site, serving advertisements, for statistical purposes, sending promotional information, & to administer our systems. We may use third parties to help us fulfill orders, to serve site content & to serve the advertisements you see on our site. Our system protects personal information using advanced firewall technology. By placing an order on any our website you have consented to receive emails containing content specific to business with DJDeals Inc., such as transaction confirmations, promotions, news, etc. We do not retain telephone numbers for purposes other than contacting individuals with a question or information regarding your order. We do not trade, rent, or sell telephone numbers to any other parties.

Cookies
We use cookies to help identify you when you visit our store & to customize your experience. The cookies contain randomly assigned user identification numbers, the country where you are located, & your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly & help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We may use an outside ad serving company to display advertisements on our site. As part of your service, they place a separate cookie on your computer. The ad server collects & uses your IP address, browser type, the server your computer is logged onto, the area code & zip code associated with your server & whether you responded to a particular ad. We do not disclose your personal account information or any information about your purchases to our ad server.