Sustainability Policy
Concern for our planet is integral to every aspect of our activities and the management of the company.
- We require that all of our brand partners ship orders directly to you rather than to DJDeals.com first, and then to you. This policy cuts the shipping carbon footprint in half.
- We strongly discourage customer returns due to the extreme environmental impacts. Every single year in the United States alone, 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns. Most customers of ours choose to prioritize the environment and not return products to the manufacturers. Here’s some education on this topic.
- We ensure that staff and customers are fully aware of our Sustainability Policy and are committed to implementing and improving it.
- We minimize the impact on the sustainability of all business and transportation activities.
- We require that all vendors provide all paperwork to us via email rather than paper and we have run a paperless office for over 20+ years.
- We avoid physically traveling to meetings unless via bicycle, skateboard, or foot.
- We reduce the need for staff to travel by mandating that all staff work remotely.
Payment Methods We Offer
DJDeals.com partners with Stripe to process all 4 of our payment methods shown below. If you choose to pay by any method other than ACH (eCheck) Bank-to-Bank Transfer your order may be held for a fraud review and you may be required to complete a credit card signature form to prevent fraud (the same way that you sign a receipt at any retail store or restaurant).
3D Secure is mandatory for all credit card transactions. 3D Secure (3DS) technology automatically determines if further safeguards are required to ensure that you are the rightful credit card owner. If so, you’ll be directed to a 3DS browser window and will be required to enter a PIN. Simultaneously, your bank generates a one-off PIN and sends it to your phone via SMS. This is the PIN you’ll need to enter before you can complete the transaction. Should your browser block the 3DS browser window, your bank will decline your attempt to charge. your credit card.
ACH (eCheck) Bank-to-Bank Transfer (Via Stripe)
ACH (eCheck) transfers are the most secure way to transfer funds without the risk of credit card fraud. If you choose to pay via eCheck, DJDeals.com will pay the Stripe transaction fees for you. Your order will be on hold for 7 days until the payment clears from your bank to Stripe Payments. Once you place an order using an eCheck, the payment cannot be canceled or stopped until it clears. Stripe Payments will charge you a non-refundable 1% fee if you pay via ACH and choose to return or cancel an order.
AMAZON PAY (Via Stripe)
Stripe Payments will charge you a 2.9% fee if you pay via Apple Pay and then you choose to cancel or return an order.
APPLE PAY (Via Stripe)
Stripe Payments will charge you a 2.9% fee if you pay via Apple Pay and then you choose to cancel or return an order.
CASH APP (Via Stripe)
Stripe Payments will charge you a 2.9% fee if you pay via credit card and then you choose to cancel or return an order.
CREDIT CARDS (Via Stripe)
Stripe Payments will charge you a 2.9% fee if you pay via credit card and then you choose to cancel or return an order.
GOOGLE PAY (Via Stripe)
Stripe Payments will charge you a 2.9% fee if you pay via Google Pay and then you choose to cancel or return an order.
PAYPAL
PayPal will charge you a 2.99% fee if you pay via PayPal and then you choose to cancel or return an order.
VENMO
Venmo will charge you a 2.99% fee if you pay via Venmo and then you choose to cancel or return an order.
Shipping Methods We Offer
Shipping to the USA:
Free Shipping:
We pay the shipping fee for you on nearly every item that we sell within the contiguous USA. If you do not see “Free Shipping” in the shopping cart, that means that the manufacturer that you are ordering from does not offer free shipping to consumers on their products.
Please note that some manufacturers will ship with the carrier of their choice regardless of what you choose during checkout, so for example; if you choose FedEx Ground the manufacturer may ship the equivalent UPS Ground.
If you live outside of the contiguous USA (Hawaii, Alaska or Puerto Rico), we will email you with your shipping options after you place your order.
UPS:
Fully insured UPS Ground, UPS 3 Day, UPS 2 Day, and UPS Next Day Air. Rates you see in the shopping cart are estimates, if the actual rate is higher or lower you will be notified when your order is processed.
Please note that some manufacturers will ship with the carrier of their choice regardless of what you choose during checkout, so for example; if you choose FedEx Ground the manufacturer may ship the equivalent UPS Ground.
Fedex:
Fully insured Fedex Ground, Fedex 2 Day, and Fedex Next Day Air. Rates you see in the shopping cart are estimates, if the actual rate is higher or lower you will be notified when your order is processed.
Please note that some manufacturers will ship with the carrier of their choice regardless of what you choose during checkout, so for example; if you choose FedEx Ground the manufacturer may ship the equivalent UPS Ground.
Shipping to Canada:
We happily ship orders to Canada, but some manufacturers will require that we ship to us first, and then to you, so the shipping fees will be doubled. If a product cannot be shipped due to size or weight limitations, or has extra shipping fees involved, we will contact you prior to shipping your order. The shipping calculation in the shopping cart is only an estimate. Shipments that you import will have customs brokerage fees, duty, and taxes added before they deliver the shipment to you.
Please be aware that manufacturer warranties do not provide coverage outside the USA and we make no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the USA. If you have questions about the warranty, contact the manufacturer prior to ordering.
Local Pickup:
We do not offer local pickup because we do not stock products due to our Sustainability Policy. DJDeals.com has exclusive relationships with every brand that we sell that require that all orders ship directly to you from the manufacturer rather than shipping to DJDeals.com and then to you, cutting the shipping carbon footprint of our competitors in half.
How Long Does Shipping Take?
As is explained in our Sustainability Policy, DJDeals.com requires that all of our brand partners ship your order directly to you rather than to DJDeals.com first and then to you. This strict policy makes our shipping carbon footprint half that of our competitors. DJDeals.com DOES NOT ship orders. When you order on the DJDeals.com website, the order is automatically synced to the manufacturer or distributor for processing and shipping. The manufacturer will ship your order directly to you to save time, money, and the environment.
Most manufacturers will process and ship their orders in 2-7 business days, but some products (typically shown on the product page) may take 2-6 weeks for the manufacturer to ship.
The shipping carrier’s transit speed is determined by you during checkout. Simply choose the speed that you want and the manufacturer will ship it using that method. The shipping carrier’s transit speed is obviously unrelated to the manufacturers order processing time.
If you choose one of the faster shipping rates during checkout, the shipping carrier’s transit speed is guaranteed to deliver the shipment in the timeframe that the shipping carriers provide, AFTER the manufacturer processes and ships the order.
For customers in the USA who choose Free Shipping during checkout, your orders will be shipped by whichever carrier the manufacturer chooses.
If you choose Free Shipping during checkout, please do not complain that the manufacturer is taking too long to ship your order, as the shipping speed is determined by you during checkout. The transit/delivery speed is your decision to make during checkout; if you want your order shipped faster, you’ll want to pay the carrier to ship the order faster.
Lastly, and quite obviously, all of our partner brands are closed on weekends and holidays, so they will not be shipping any orders on a weekend or holiday.
How Do I Track My Order?
You can log into the website at any time to view your complete order history and tracking information by simply clicking “My Account” on the website. You do not need to email us asking for tracking as our website is fully automated. When you place an order it is automatically sent to the manufacturer for processing and shipping; once shipped, the manufacturer will enter the tracking number into your account on the website, and the website will automatically email it to you, the same way it emailed you your original receipt. Additionally, the website will also send you all tracking updates via SMS text message, so you will receive all tracking updates two times, to ensure that you don’t miss them. Don’t see tracking in your account or in your text messages? That means that the manufacturer hasn’t shipped the order yet; when they do, you’ll be notified twice.
Route Shipping Insurance
DJDeals.com partners with Route to offer package protection that gives you peace of mind. During checkout, Route is automatically enabled to protect your shipments from loss, theft, or damage with a guaranteed refund or replacement from Route. If you manually disable and remove Route Package Protection, you are entirely responsible for any lost, damaged, or stolen packages.
Route Package Protection Features:
- Coverage against loss, theft, or damage in transit
- Instant resolution of shipping issues with just a few clicks
- Item refund or replacement, pending availability
- 24/7 claim support with Route – average responses in under an hour
- Neutralize 100% of the carbon emitted from shipping your package
Route’s Package Protection is a package protection solution that helps cover your order if your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. We’re providing Green Package Protection to each order free of charge.
Every time you add Route Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route’s Green Package Protection and looking to file a shipping issue online? File here
What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions for all orders that are purchased through our sites at no additional cost to you. “Green Package Protection” Shipping includes package protection, with the additional benefit that your shipment is carbon neutral.
How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Route Work?
If your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included for merchants who do not have Automatic Issue Resolution (AIR), also known as Resolution via Platform (RVP).
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping and taxes.
When Should I File a Claim?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
- In some cases, the Route Support team may require a police report before moving forward with an order issue.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.
All of Route’s policies are listed here
What if My Order Never Arrives or Is Stolen?
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
You can file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
While Route itself is not an insurance company, Route provides access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route’s Protect product legal and compliant for brands to offer as shipping insurance to their customers.
How Do I Track My Order?
You can log into the website at any time to view your complete order history and tracking information by simply clicking “My Account” on the website. You do not need to email us asking for tracking as our website is fully automated. When you place an order it is automatically sent to the manufacturer for processing and shipping; once shipped, the manufacturer will enter the tracking number into your account on the website, and the website will automatically email it to you, the same way it emailed you your original receipt. Additionally, the website will also send you all tracking updates via SMS text message, so you will receive all tracking updates two times, to ensure that you don’t miss them. Don’t see tracking in your account or in your text messages? That means that the manufacturer hasn’t shipped the order yet; when they do, you’ll be notified twice.
Sales Tax Policy
Sales tax is applied to orders in all states where sales tax is applicable.
If you are a tax-exempt organization, you can apply for a tax exemption in your account settings on our website with a PDF copy of your sales tax exemption certificate BEFORE placing an order. If you place an order without being approved for a tax exemption first, you must pay by credit card for the sales tax to be removed prior to the order being processed; if you pay by ACH (eCheck) Bank-to-Bank Transfer, we cannot edit the order and cannot remove the sales tax.
Return Policy
As is explained in our Sustainability Policy, when you purchase a product from DJDeals.com it ships directly from the manufacturer to you, so every one of our partner brands has a different return policy. To learn about the specific return policies of each partner brand you can simply visit the manufacturer’s website or you can contact us and request it.
We strongly discourage customer returns due to the extreme environmental impacts. Every single year in the United States alone, 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns. Most customers of ours choose to prioritize the environment and not return products to the manufacturers. Here’s some education on this topic.
If you absolutely must return a product, most manufacturers will allow you to return a product (with the exception of the Unacceptable Returns below) within 30 days of the delivery date, subject to the below Policies and Exceptions set forth herein. After 30 days from the delivery date, all sales are final.
If you absolutely must return a product, some manufacturers will allow you to return a product (with the exception of the Unacceptable Returns below) within 30 days of the delivery date, subject to their Policies. 30 days after the delivery date, all sales are final.
Return Instructions:
Restocking Fee: The time it takes our staff, as well as the staff at the manufacturer or distributor, to handle the logistics of your return means that you will incur restocking fees to cover their time when you return a product to the manufacturer. The mandatory minimum restocking fee is 15% but many brands will charge you 25% or more.
Restocking Fee: 10% (if product is still factory sealed)
Restocking Fee: 20% (if the product was opened but never touched, so we can resell it as “open-box”)
Restocking Fee: 25% (if the product was opened and used, and we have to resell it as “used”)
Original Shipping Cost: never refunded as it was paid directly to the shipping company
Return Shipping Cost: paid by customer
Request a Return Authorization: All Returns Require a Return Authorization. To request a return authorization, reply to your original email receipt with a request for a return authorization. You must include the reason you are requesting to return the item, as well as whether or not you opened the product packaging and/or used the product.
If the manufacturer approves your return request, you will then ship the product back to the manufacturer: Properly package the product and ship it to the address provided to you in the Return Authorization. Insure the shipment for its full retail value against loss or damage, because it’s your property until delivered.
Original Shipping Cost: never refunded as it was paid directly to the shipping company
Return Shipping Cost: paid by the customer
Unacceptable Returns:
- No returns are allowed on clearance, sale, special-order, or discontinued products.
- No returns are allowed on defective products (Refer to the Warranty Policy)
- No returns are allowed on headphones, earphones, microphones & any other products that touch your mouth, your nose, or your ears.
- No returns are allowed on replacement parts such as turntable cartridges, styli, faders, etc.
- No returns are allowed on any product that is bundled with registered software if opened, due to copyright law.
- No returns are allowed on any opened speakers, sealed speakers are fully returnable.
- No returns are allowed on products under $35 as your shipping fees will exceed your refund.
- No returns are allowed on any product that states that it is non-returnable. For products shipped directly from the manufacturer or the manufacturer’s distributor, their return policy applies, NOT our return policy. We are happy to help you arrange a return directly with the manufacturer if they allow it, though, and they almost always do.
- The Matrox brand has a “No Return Policy” once products are ordered.
Stripe Credit Card Transaction Fee:
If you choose to pay by credit card instead of ACH, and then you choose to cancel or return an order, Stripe will keep the 2.9% transaction fee from the refund. To save you from losing the credit card transaction fee upon cancellation or return of an order, we offer a 100% store credit, saving you the 3%. If you cancel an order that was paid via ACH, there is no transaction fee.
Order Cancellation Policy
Our online store is completely automated; it automatically sends all orders directly to the manufacturer for processing before we even receive a notification that you placed the order, so you cannot cancel or adjust an order if you’ve already placed it. Because of this, we’d recommend that you are careful about the details of your order before you complete it. When you check out on our website the order is instantly, and automatically, entered into the manufacturer’s order system for processing & shipping. Because of this automation, orders cannot be canceled or adjusted unless the order is a preorder for a product that will ship in the future, or the product is back ordered/out of stock.
If we are able to cancel an order for you before it was processed by the manufacturer, you will receive a store credit for the full amount of your original purchase, unless the manufacturer charges a fee for the time they wasted on processing the order. If you choose not to accept the 100% store credit amount, and instead prefer a refund to your credit card, you will lose 4% due to the Stripe credit card processing fee as is explained in the Payment Policy and in the shopping cart during checkout.
You should refer to the Return Policy if you need to return an order that you already placed.
Website Security
The shopping cart used by DJDeals.com is secured using full SSL encryption. This ensures that your credit card number and personal information are never sent over the Internet unencrypted. Your credit card information is immediately stored in its encrypted form in a data center. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on the website; only the last four digits will ever be shown. Also, your personal information, such as your address, e-mail, and billing information, is stored on a fully secure server. Only those with proper authorization can view this data.