Celebrating 21 Years as the #1 DJ Equipment, Lighting & Pro Audio Store!

DJDeals.com Frequently Asked Questions

 

Payment Methods We Accept

Is My Information Secure?

Shipping Methods We Offer

How Long Does Shipping Take?

How Do I Track My Order?

Price Match Policy

Return Policy

Warranty Policy

Sales Tax Policy

Sustainability Policy

Privacy Policy

Terms & Conditions of Sale


Available Payment Methods:

    • STRIPE (All Major Credit Cards)
    • APPLE PAY (Via Stripe)
    • GOOGLE PAY (Via Stripe)

Please Note: If you choose to cancel an order that you placed (for any reason whatsoever), the credit card payment processor Stripe will not refund the original 4% processing fee. So for example, if you place an order for $1000 and then choose to cancel that order for any reason, your refund will be $960 because the payment processor will keep the fees they charged to process the original transaction.


Website Security:


The shopping cart used by DJDeals.com is secured using SSL encryption. This ensures that your credit card number & personal information are never sent over the Internet unencrypted. Your credit card information is immediately stored in its encrypted form in a data center. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on the website; only the last four digits will ever be shown. Also, your personal information, such as your address, e-mail & billing information, are stored on a secure server. Only those with proper authorization can view this data. We guarantee it. We process tens of thousands of orders annually, & are proud to have never had a security flaw in the order system.


Available Shipping Methods:

Shipping to the USA:

We offer FREE shipping within the U.S. 48 contiguous states on nearly every item that we sell. We pay your shipping fee for you on every order!

For customers looking for faster delivery services, we offer the following methods during checkout:

  • UPS Next Day Air – Guaranteed on-time delivery by the end of the next business day.
  • UPS 2nd Day Air-Guaranteed on-time delivery by the end of the second business day.
  • UPS 3 Day Select-Day-definite option for less time-sensitive shipments.

If you do not see UPS shipping options in the shopping cart, please contact us before you order and we will add them for you!

For any order shipping to the USA:

  • A signature may be required for proof that you received the item.
  • UPS Delivery is Monday-Friday, Saturday delivery is not available.

Shipping to Hawaii & Alaska:

We will gladly ship orders to Hawaii & Alaska but there will occasionally be additional fees for shipping to these states.

Shipping to Canada:

We will gladly ship orders to Canada. If you order cannot be shipped due to size or weight limitations, or has extra shipping fees involved, we will contact you prior to processing your order. The shipping calculation in the shopping cart is only an estimate.

Canadian shipments via UPS will have Customs Brokerage Fees, duty & taxes. To calculate the cost of importing product from the USA to Canada, please use this tool: https://www.crossbordershopping.ca

Please be aware that manufacturer warranties do not provide coverage outside the USA. We make no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the USA. If you have questions about the warranty, please contact the manufacturer prior to ordering.

If you do not see UPS shipping options in the shopping cart, please contact us before you order and we will add them for you!

Shipping to a Military Address:

We are proud to offer FREE shipping on every single item that we ship to a US military base. All military shipments are sent via USPS Mail. If you order cannot be shipped due to size or weight limitations, or has extra shipping fees involved, we will contact you by email prior to processing your order.

Please be aware that manufacturer warranties do not provide coverage outside the USA. We make no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the USA. If you have questions about the warranty, please contact the manufacturer prior to ordering.

International Shipping:

DJDeals ships to every country on Earth. If you order cannot be shipped due to size or weight limitations, or has extra shipping fees involved, we will contact you by email prior to processing your order. The shipping calculation in the shopping cart is only an estimate.

If you do not see UPS shipping options in the shopping cart, please contact us and we will add them for your account.

Taxes & Fees:
The shipping price you pay the shipper covers the full cost of shipping the goods to you but your shipment may be subject to duty or taxes when it arrives in your country. Unfortunately, we have no way of predicting these charges, as they differ from country to country. These charges are a matter between you & your government & you are responsible for them, as you are a citizen of your country & are choosing to import the goods yourself.

UPS GUARANTEED DELIVERY OPTIONS FOR INTERNATIONAL SHIPMENTS:

1-3 Business Days Delivery by 10:30 a.m. or noon UPS Worldwide Express
2-5 Business Days Delivery by end of day UPS Worldwide Expedited
Day Definite by Date Scheduled Delivery by end of day UPS Standard to & from Canada

How long does shipping take?


For customers in the USA that choose FREE SHIPPING during checkout, your orders will be shipped via whatever carrier the manufacturer chooses. Orders are processed by DJDeals.com 7 days per week but all orders are shipped directly from the manufacturer, the manufacturers authorized distributor, or from Amazon Fulfillment Monday through Friday only. Orders are typically shipped by the manufacturer within 2-10 business days from the time that they are processed, unless you choose Rush Order Processing, which requests that the manufacturer ship within 48 hours if they have the product in stock. DJDeals.com DOES NOT ship orders; when you order on the DJDeals.com website the order is automatically sent to the manufacturer for processing & shipping. The manufacturer will ship your order directly to you to save time, money, and the environment.

If you are in a hurry you will need to choose one of the UPS shipping rates during checkout & will need to add Rush Order Processing. If you choose FREE SHIPPING and fail to add Rush Order Processing, please don’t contact us complaining that the USPS is taking too long to deliver your order. If you want a timely shipment, with no delays or issues, DO NOT SELECT FREE SHIPPING. Select one of the UPS rates that are offered to you during checkout.

  • UPS is closed on certain days of the year, to plan ahead see here.
  • UPS Delivery is Monday-Friday, Saturday delivery is not available.


How do I track my order?

You can log into the website at any time to view your complete order history and shipping tracking information my simply clicking “My Account” on our website. You do not need to email us asking for tracking as our website is fully automated. When you place an order it is automatically sent to the manufacturer for processing and shipping; once shipped, the manufacturer will enter the tracking number into your account on the website, and the website will automatically email it to you, the same way it emailed you your original receipt. Additionally, the website will also send you all tracking updates via SMS text message at no extra cost to you!


Price Match Policy:

We match the product prices of specific online competitors. The competitor must be an authorized dealer, must have the product in stock, and must be in the United States.

Our Price Match Guarantee does not cover:

    • Products outside of the USA.
    • Products on Amazon, Reverb, or eBay.
    • Products sold by third-party sellers.
    • Slappa, Sefour, ProX, Samson, Shure, Pioneer DJ brand products.
    • Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, products that are advertised as limited quantity, out of stock products, clearance products, open-box products, refurbished products, or manufacturer rebate products.


Warranty Policy:

All manufacturers provide a full warranty for every product. For most products this is 1 year from the date of purchase. Please be aware that manufacturer warranties are void outside the USA. DJDeals makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside of the USA. If you have questions about the warranty, please contact the manufacturer directly prior to ordering.

Extended Protection Plans:

In addition to the manufacturer’s original warranty, DJDeals offers extended 1 year, 2 year & 4 year product protection plans. CLICK HERE for details on these extended warranty programs.


Sales Tax Policy:

Sales tax is applied to orders in all states where sales tax is applicable.

If you are a tax exempt organization (i.e. a camper van builder with a resale certificate), you can simply email us a list of the products that you wish to order and we will create a custom order invoice for you to pay that has the sales tax removed. In order for us to assist you with this, you will need to provide your tax certificate, billing information, shipping information, and phone number in order for us to create your custom invoice for you. You will also need to create an account with us, and complete your full name, address, phone, and email within the account prior to ordering.

Sales or use tax may be due to the States of Alabama, Pennsylvania, Colorado, Rhode Island, Kentucky, South Dakota, Louisiana, Tennessee, Oklahoma, Vermont, Washington for online purchases. Laws require certain consumers to file a sales and use tax return remitting any unpaid taxes due to the States of Alabama, Pennsylvania, Colorado, Rhode Island, Kentucky, South Dakota, Louisiana, Tennessee, Oklahoma, Vermont, Washington.


The Best Return Policy in the Industry:

All items sold by DJDeals are warranted by the manufacturer. If you have a defective product, refer to the Warranty Policy, the Return Policy does not apply to you.

DJDeals is proud to have NO RESTOCKING FEES on any products that are returned to us in brand new, sealed condition.

As is explained in our Sustainability Policy, when you purchase a product from DJDeals.com it ships directly from the manufacturer, so every manufacturer on our website has a different return policy. You will need to visit the manufacturers website to learn about their specific return policies, or review the policies below.

We strongly discourage customer returns due to the extreme environmental impacts. Every single year in the United States alone, 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns.

If you absolutely must return a product, most manufacturers will allow you to return a product (with the exception of the Unacceptable Returns below) within 30 days of the delivery date, subject to the below Policies and Exceptions set forth herein. After 30 days from the delivery date, all sales are final.

Restocking Fee: 10% (if product is still factory sealed)
Restocking Fee: 20% (if product was opened but never touched so we can resell as “open-box”)
Restocking Fee: 25% (if product was opened and used and we have to resell as “used”)
Original Shipping Cost: never refunded as it was paid directly to the shipping company
Return Shipping Cost: paid by customer

Please Note: If you choose to cancel an order that you placed (for any reason whatsoever), the credit card payment processor (PayPal or Stripe) will not refund the original 4% processing fee. So for example, if you place an order for $1000 and then choose to cancel that order for any reason, your refund will be $960 because the payment processor will keep the fees they charged to process the original transaction.

Return Instructions:

  1. Request a Return Authorization: All Returns Require a Return Authorization. To request a return authorization, simply reply to your original email receipt with a request for a return authorization. You must include the reason you are requesting to return the item as well as whether or not you opened the product packaging and/or used the product.
  2. Ship the product back to the manufacturer: Properly package the product and ship it to the address provided to you in the Return Authorization. Insure the shipment for it’s full retail value against loss or damage, because it’s your property until we receive it back from you.

Unacceptable Returns:

DJDeals has the most simple Return Policy in the industry but as with all retail stores, there are certain products that cannot be returned for specific reasons. Unfortunately, the below exceptions are necessary, and the same exceptions exist at every other pro audio retailer as well.

    • No returns are allowed on clearance, sale, or discontinued products.
    • No returns are allowed on defective products (Refer to the Warranty Policy)
    • No returns are allowed on headphones, earphones, microphones & any other products that touch your mouth, your nose, or your ears.
    • No returns are allowed on replacement parts such as turntable cartridges, styli, faders, etc.
    • No returns are allowed on any product that is bundled with registered software if opened, due to copyright law.
    • No returns are allowed on any opened speakers, sealed speakers are fully returnable.
    • No returns are allowed on products under $35 as your shipping fees will exceed your refund.
    • No returns are allowed on any product that states: “This item ships direct from the manufacturer and is nonreturnable”. For products shipped directly from the manufacturer, or the manufacturers distributor, their return policy applies, NOT our return policy. We are happy to help you arrange a return directly with the manufacturer if they allow it though, and they almost always do.
    • The Matrox brand has a “No Return Policy” once products are ordered.


Sustainability policy:

Concern for our planet is integral to every aspect of our activities and the management of the company.

  • We mandate that all orders ship directly to you from the manufacturer rather than to DJDeals.com and then to you, cutting the shipping carbon footprint of our competitors in half.
  • We strongly discourage customer returns due to the extreme environmental impacts. Every single year in the United States alone, 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns.
  • We ensure that staff & customers are aware of our Sustainability Policy & are committed to implementing & improving it.
  • We minimize the impact on sustainability of all business & transportation activities.
  • We require that all vendors provide all paperwork to us via email rather than paper and we have run a paperless office for over 20 years.
  • We avoid physically traveling to all meetings unless via bicycle, skateboard, or foot.
  • We reduce the need for staff to travel by mandating that all staff work remotely.
  • We reduce the energy consumption of office equipment by only using energy efficient equipment.
  • We purchase electricity from a supplier committed to renewable energy, and are based in the only city in the country that uses 100% renewable energy.